Terms and conditions of sale

1. Purpose

These terms of sale govern orders placed on the website driffood.ma with DRIF FOOD, Al Wafae 2, Bloc 14, Av. Allal El Fassi, Oujda.

2. Orders

The customer composes their order from the online menu and submits it through the site. An order is only definitively confirmed once validated by the restaurant team, who may contact the customer by phone for confirmation. The restaurant reserves the right to refuse or cancel an order (unavailable item, area not served, incorrect contact details, etc.).

3. Prices, promotions, discount vouchers and loyalty points

Prices are shown in Moroccan dirhams (DH), all taxes included. The restaurant may change its prices at any time; the applicable price is the one displayed at the time of ordering. Any delivery fees are indicated before the order is submitted.

Promotions may apply automatically when the stated conditions are met (minimum amount, eligible products or categories, days and times, ordering channel and, where applicable, eligible customers). The benefits granted are shown before the order is submitted: that summary prevails.

Depending on their configuration, product promotions may or may not be combined with one another. When they cannot be combined, only the one most favourable to you applies. In every case, the summary shown before the order is submitted lists the benefits actually granted. Any benefits on delivery fees and the loyalty programme follow their own rules and remain independent.

A free product granted under a promotion is added to your order at 0.00 DH. It is neither exchangeable for cash, nor refundable, nor replaceable by another item. If the free product runs out, the promotion may be suspended until it is restocked.

A promotion may carry a maximum number of uses or a budget: it may therefore end before the announced date, once that limit is reached. The restaurant may amend, suspend or end a promotion at any time; orders already submitted are never called into question.

Discount vouchers (promotional codes or vouchers obtained by converting loyalty points) are personal, single-use, and carry an expiry date and a minimum order amount, stated when they are created. One voucher or discount per order; the voucher is checked and applied by the restaurant when the order is confirmed. An expired, already-used voucher, or one below the minimum order amount, is refused. Vouchers and loyalty points have no monetary valueoutside the programme: they cannot be exchanged for cash, are non-refundable, and no change is given. The full loyalty programme rules (earning, conversion, validity, expiry) are published on the "Loyalty programme" page and may evolve without removing already-earned benefits without prior notice.

4. Payment

No online payment is requested. Payment is made upon delivery or pickup, in cash or by bank card via the payment terminal, depending on availability.

5. Delivery and pickup

Orders are delivered within the area served around Oujdaor picked up at the restaurant's address. Announced times are indicative and may vary with demand and traffic conditions.

6. Right of withdrawal

In accordance with the legislation applicable to perishable foodstuffs and made-to-order goods (Law No. 31-08 enacting consumer protection measures), prepared dishes cannot be subject to a right of withdrawal once the order is confirmed.

7. Complaints

Any complaint relating to an order must be reported as soon as possible by phone at 0707-80-0404 or by email at driffood@gmail.com.

8. Personal data

Data provided for order processing is handled in accordance with our privacy policy.

9. Governing law

These terms are governed by Moroccan law. In the event of a dispute, an amicable solution will be sought first; failing that, the competent courts of Oujda will have jurisdiction.